Returns and Refunds Policy
We want you to be totally satisfied with the goods you buy from Reglaze4U.
Before despatch, all of our glasses are inspected to ensure the accuracy of the prescription and proper alignment of the frame.
If, as a result of an error made by ourselves, you may return them to us within seven days for adjustment, replacement or refund. A refund is in full for the lenses providing they are in original condition and complete with any supplied extras (case, cloth etc), excluding postage and packaging.
If the goods are damaged in transit from ourselves to you then we will repair or re-supply the goods for you FOC. However, we will not issue a refund as an alternative to this repair option as we cannot be held liable for this sort of damage in transit.
Due to the bespoke nature of our products and services, we can only offer a period of upto 24 hours from the time of your order being placed to allow for cancellations for any reason or for amendements to the original order specification.
If you wish to return any goods this will usually involve you posting the goods back to us using first class recorded mail. The risk of damage to any goods you return to us will remain with you until the goods have been delivered to our premises and accepted by us at those premises.